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During this time, Check Withdrawal by Overnight Mail is Suspended, as this requires on-site physical processing and delivery, which we are not supporting while our employees and vendors work remotely. All other processes remain as described on our site.
Website Maintenance and System Update
Due to planned maintenance, we will have a partial outage Saturday April 11th, 2020 from 7:00 AM ET - 8:00 AM ET, where Transactions, Positions, and Security Transfer within an Account will have limited availability.
Good Friday and Easter Sunday Customer Service Hours
In observance of Good Friday and Easter Sunday, the U.S. bond markets will close at 2:00 p.m. ET on Thursday, April 9th. The U.S. financial markets and our offices will be closed on Friday, April 10th and on Sunday, April 12th.
Due to the early closures, there will be no mutual fund orders in the 2:00 p.m. ET trading window on Thursday, April 9th. All mutual fund orders must be placed no later than 11:00 a.m. ET on April 9th to be executed that day. We will not accept mutual fund orders between 11:00 AM ET and 2:00 PM ET on Thursday, April 9th. All window trades containing mutual fund orders placed after 2:00 p.m. ET on April 9th will be executed on Monday, April 13th.
Customer Service Holiday Hours 4/10/2020 - 4/13/2020
Friday, April 10th: Closed
Saturday, April 11th: 8:00 a.m. - 4:00 p.m. ET
Sunday, April 12th: Closed
Monday, April 13th: 7:00 a.m. - 9:00 p.m. ET